| F.A.Q. & Testimonials
Each pick-up location is different. Airport pick-up locations are provided by the Chicago Limo Scene dispatcher when you call. 2. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation? Chicago Limo Scene provides 30 minutes (45 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation. 3. Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport? Chicago Limo Scene Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If, you would prefer the Chauffeur use a specific route our hourly rates and minimums will apply, plus applicable fees/taxes and gratuity. 4. Is the Limousine bar stocked with beverages? No, the bars are not stocked; however, glasses and ice can be provided upon request; and depending upon your reservation, we will provide additional pricing and accommodate certain requests. 5. What happens if my plane is early or late arriving? Chicago Limo Scene updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number. 6. What is your Cancellation Policy? Cancellations are accepted by phone only. See our Polices page. 7. What is your Change Policy? Chicago Limo Scene requires that all changes be received by phone (changes cannot be made with drivers) at least 2 hours prior to p/up Orders & are subject to availability. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed. Tours, Specials and Package Orders are NOT permitted to be changed to standard hourly reservations once confirmed. 8. When is my credit card charged? Chicago Limo Scene will charge your credit card 24 hours prior to the scheduled pick-up time. However, the cardholder is required to present the credit card provides at booking to the Driver at pick-up; with the Voucher confirmation; unless a 3rd party authorization or Corporate Account has been approved and all documentation has been received by Chicago Limo Scene prior to confirmation of order. 9. Can I pay for the reservation in Cash instead of using the credit card that was provided when I made the reservation? Yes. All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ½ hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. 10. Is it possible to place, change or cancel a reservation with my Chauffeur? Chicago Limo Scene Limo requires that all changes, confirmations and cancellations be called into our dispatch center at 800.546.8323 11. If, I place a reservation for 8 hours, but after pick-up I realize I require less time; will I be charged for the full 8 hours? Yes, Hourly orders are billed the number of hours you ordered the vehicle for; then in ½ hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. 12. How far in advance should I place my reservation? Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times. |
Testimonials -Hello again, just a quick note to thank you for the limo and driver provided last weekend to take our party down to Navy Pier, result apart, a great day was had by all. We look forward to using your services again. Many thanks Paul Barnett |
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